1) We ship your order through standard courier agencies to ensure that your order reaches you in standard time (5 to 8 working days) and in good condition.
Note: If we will ship through postal service then it may take more time.
2) If your Pincode is not serviceable or we are not able to send the material then, our customer service executive will get in touch with you so you can provide us with another address and pin code.
3) If you believe that the product is not in good condition, or if the packaging is tampered with or damaged before accepting delivery of the goods, please refuse to take delivery of the package, click some pictures of the package and write instruction to courier boy (The package is tampered or damaged in courier so, I will not accept the order) and send us a mail at firstname.lastname@example.org mentioning your order reference number and attached pictures or call our Customer Care. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
4) Delivery time mentioned on the product, cart page or website is estimated. Actual delivery time is based on the availability of a product, weather condition and address where the product is to be delivered and courier company’s rules.
5) We try our best to get your product delivered, you have purchased the product from our platform to be delivered to you, we will try our best to deliver, our courier partner will try their best to deliver, but for some reason, if the product may not be delivered or it is late, and due to that if any loss occurs to you note that Farme is not responsible.
6) For any issues in utilizing our services you may contact our customer care on +91 8441844135 or mail us at email@example.com
If a customer changes their mind and wants to cancel the order, then they have to contact our Customer Care executive. The cancellation will not be valid until it is confirmed by our respective department.
Cancellation requests will be considered only if the product is not dispatched. Once the order is shipped, customer cannot cancel the order.
If the customer has placed an order through Online Payment and cancels the order, then we will process for a refund within 15 working days.